RETURN AND REFUND

Return and Refund Policy

Thank you for shopping at Celine. We want you to be completely satisfied with your purchase, and we understand that sometimes returns are necessary. Please read our Return and Refund Policy carefully to ensure a smooth and hassle-free experience.

1. Returns:

• Eligibility: We accept returns within 07 days from the date of delivery. To be eligible for a return, items must be unworn, unwashed, and in the same condition as received, with all original tags and packaging.

• Initiating a Return: To initiate a return, please contact our customer support team through our Contact Us page. Provide your order number and details of the item(s) you wish to return. We will guide you through the process and provide a return authorization if applicable.

• Return Shipping: Customers are responsible for the cost of return shipping. We recommend using a track able shipping service to ensure that your return is received.

2. Refunds:

• Processing Time: Once we receive your returned items, we will inspect them and process your refund. Refunds are typically processed within 7-10 business days. The exact time may vary depending on your payment provider.

• Refund Method: Refunds will be issued to the original payment method used for the purchase. If the original payment method is no longer available, we will issue the refund in the form of store credit.

• Partial Refunds: In some cases, a partial refund may be issued if the returned items show signs of wear or are not in the original condition.

3. Exchanges:

• Product Exchange: Unfortunately, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.

4. Damaged or Defective Items:

• Inspect Your Order: Please inspect your order upon delivery. If you receive damaged or defective items, contact us immediately with photos and details of the issue.

• Replacement or Refund: We will either replace the damaged or defective items or provide a refund, depending on your preference and product availability.

5. Non-Returnable Items:

• Final Sale Items: Certain items, such as clearance or final sale items, may not be eligible for return. Please check the product description for any exceptions.

6. Contact Us:

If you have any questions or concerns regarding our Return and Refund Policy, please reach out to our customer support team through our Contact Us page. We are here to assist you and ensure your satisfaction with Celine products.

7. Changes to the Return and Refund Policy:

Celine reserves the right to update or modify this Return and Refund Policy at any time. Any changes will be posted on this page, and the effective date will be revised accordingly.

Thank you for choosing Celine – Where Style Meets Elegance.