FAQS

1. What is Celine? Celine is a sophisticated online fashion destination that offers carefully curated collections of clothing, accessories, and lifestyle products. Our brand is dedicated to providing timeless pieces that blend style and elegance for individuals who appreciate classic fashion.

2. How can I place an order? Placing an order at Celine is easy! Simply browse our online store, select the items you love, choose your size, and add them to your shopping cart. Follow the checkout process, providing the necessary shipping and payment details. Once your order is confirmed, you’ll receive a confirmation email.

3. Do you ship internationally? Yes, we offer international shipping. Please refer to our Shipping Policy page for more details on shipping rates, delivery times, and countries we currently ship to.

4. What payment methods do you accept? We accept a variety of payment methods, including credit/debit cards, PayPal, and other secure payment options. Feel free to choose the method that suits you best during the checkout process.

5. Can I modify or cancel my order after it’s placed? Unfortunately, once an order is confirmed, we begin processing it promptly to ensure swift delivery. Therefore, we are unable to modify or cancel orders once they have been placed. Please review your order carefully before confirming your purchase.

6. How can I track my order? Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number. You can use this number to track the status of your delivery. Alternatively, you can log in to your Celine account and check the order status in the “Order History” section.

7. What is your return policy? We want you to be completely satisfied with your purchase. If for any reason you are not, you may return unworn and unwashed items within a specified period. For detailed information, please refer to our Returns & Exchanges page.

8. How do I contact customer support? Our customer support team is here to assist you. Please visit our Contact Us page for details on how to get in touch. Whether you have questions about products, orders, or anything else, we are ready to help.

9. Are my personal details and payment information secure? Yes, at Celine, we take the security of your personal and payment information seriously. We use industry-standard encryption protocols to ensure that your data is handled securely. For more information, please review our Privacy Policy.

10. How can I stay updated on new arrivals and promotions? To stay in the loop on the latest arrivals, promotions, and exclusive offers, subscribe to our newsletter. You can find the subscription option at the bottom of our website. Follow us on social media platforms for additional updates and style inspiration.

If you have any other questions or concerns, feel free to reach out to our customer support team, and we’ll be happy to assist you. Thank you for choosing Celine!